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Troubleshooting Guide

Feeling deflated because you’re having trouble using HI-FLOAT? This troubleshooting guide should help solve your problem in no time. Below is a list of possible problems you may experience with HI-FLOAT. For some helpful advice, click the one that applies to your situation. You may also view our Troubleshooting video on you tube.

Balloons don’t float when first inflated

Balloons don’t float for very long

There is splatter inside balloons

There is haze on inside of balloon

Product discolors in the bottle (mold)

Product gets too thick to pump (gelling)

HI-FLOAT cleanup

Question not answered here? Contact us here for further help.

 

Balloons Don’t Float When First Inflated

  • Treated balloons should float straight up when first inflated. If your balloon does not float straight up or leans to one side, then you either have too much HI-FLOAT in the balloon or not enough helium.
  • If you’re using a 24-oz. or 96-oz. bottle of ULTRA HI-FLOAT, check to make sure you are using the correct restriction clip on the pump.
  • Make sure the balloon is fully inflated. The balloon should be inflated until it begins to become pear-shaped. A sizing device will help ensure that balloons are inflated to the correct size. Pre-stretching the balloon with air can make it easier to fully inflate the balloon with helium.
  • Balloons will become more buoyant as the HI-FLOAT dries. When completely dry, a treated balloon will float with nearly the same upward force as an untreated balloon.
  • If the balloon still does not float well immediately, then either don’t push the pump down all the way or switch to the next-longer-sized restriction clip. That will reduce the amount of HI-FLOAT injected into the balloon (and give a shorter float life).
  • If fully inflated balloons are not floating well, it may be because the helium cylinder contains a helium/air mixture or because of the altitude.

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Balloons Don’t Float for Very Long

  • Add the full recommended amount of HI-FLOAT. The restriction clips that come with the pump dispenser ensure that the correct amount of HI-FLOAT is added to every balloon. Using less will shorten the balloons’ float time. Not adding the full recommended amount also makes it difficult to get an even coating inside the balloon and can cause balloons to look hazy.
    Balloon Size ULTRA HI-FLOAT
    11 inches Orange
    14 inches Two pumps orange
    16 inches Two pumps grey
  • Inflate the balloons fully. The balloon should be almost pear-shaped and should float upright when first inflated. If the balloon leans to one side or doesn’t float at all, add more helium. A balloon sizing device will help ensure that balloons are inflated to the correct size.
  • Keep balloons indoors, in a climate-controlled location. In hot weather, keep the balloons in an air-conditioned location so they can dry quickly. In cold weather, keep the balloons in a heated location. Float time data is for indoor, climate-controlled conditions.
  • In rainy weather, run the heater or air conditioner when inflating HI-FLOAT-treated balloons. High humidity can interfere with the drying time of balloons and will dramatically reduce a balloon’s floating life. A room dehumidifier will also help avoid this problem.
  • Avoid exposure to direct sunlight.
  • Use specially ventilated HI-FLOAT Balloon Transport Bags for transporting balloons. HI-FLOAT transport bags are ventilated, so air can circulate around the balloons and allow the HI-FLOAT coating to continue drying. Use of nonventilated bags will delay drying of the HI-FLOAT coating and reduce float time. Limit the total amount of time that balloons are in bags to 30 minutes. Do not place balloons in a hot vehicle; run the air-conditioner first.
  • Remember that float times for pearlized and metallic balloons are about a third less than for regular colored balloons. If you need the maximum floating life, don’t use pearlized or metallic colors. Also, heart-shaped, Qualatex Geo Blossom® and Qualatex Geo Donut® balloons float for much less time than regular balloons. For additional instructions for treating these balloons, click here.

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There Is Splatter Inside Balloons

  • When using HI-FLOAT in clear or transparent balloons, some uneven runs of liquid may be visible initially. These will gradually disappear as the coating dries.
  • Splatter can be minimized in a number of ways. Try inflating the balloon more slowly, with the helium nozzle pointed in a downward direction. Also, when rubbing the balloon to spread the coating, rub gently to avoid working bubbles into the liquid.
  • If the HI-FLOAT is very old and has begun to get thick and stringy, it will be more visible inside the balloon. This gel can be redissolved by heating.

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There is haze on Inside of Balloon

Shortly after inflating a balloon, you may notice a haze or cloudiness on the inside of the balloon.

(Oxidation occurs on the outside of the balloon.) This may be caused by adding less than the full recommended amount of HI-FLOAT. Make sure you are using the correct colored clip for that size balloon.

Balloon Size ULTRA HI-FLOAT
11 inches Orange
14 inches Two pumps orange
16 inches Two pumps grey

If you are adding the correct amount of HI-FLOAT and the balloons are still hazy, try adding a little extra HI-FLOAT. Adding more HI-FLOAT results in a thicker coating with minimum possible haze.

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Product Discolors in the Bottle (Mold)

A dark-green mold can grow on the surface of a HI-FLOAT bottle that has been opened for several months. The mold is harmless and similar to mold that grows on bread. If mold growth occurs, scoop off and discard the discolored material. Use the remainder of the bottle as soon as possible.

Do not pour the amount left in an old bottle into a new bottle, since that can seed the new bottle with mold. Wash off the pump when transferring to a new bottle.

If mold is a recurring problem in your area, purchase HI-FLOAT in smaller-size bottles.

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Product Gets Too Thick to Pump (Gelling)

Normally, HI-FLOAT has the consistency of honey. However, ULTRA HI-FLOAT may begin to gel and become thick and lumpy if it is very old or has been frozen. Check out our Restore Gelled Product video on you tube.

If your product becomes too thick to pump, it can be redissolved in one of the following ways. We recommend wearing safety goggles.

Method 1: Heat in a Microwave

  • Remove the cap and heat the product in a microwave oven.
  • Do not heat the bottle without first removing the pump or bottle cap, since this could build up pressure and rupture the bottle, resulting in burns or serious injury. Heat only an open bottle.
  • Heat the bottle for 30 seconds to one minute.
  • Be very careful when removing the bottle from the microwave. The HI-FLOAT will be hot and could cause burns.
  • Stir after removing.
  • Return the bottle to the microwave and repeat this process several times.
  • When the liquid begins to foam, stop the microwave immediately so that the HI-FLOAT does not boil over.
  • Allow the HI-FLOAT to cool to room temperature before using.

Method 2: Heat in a Pan on a Stove

  • Place marbles or pie stones in the bottom of a pan and fill with water.
  • Remove the pump or cap from the HI-FLOAT and place the bottle in the center of the pan. Keep the bottle away from the sides of the pan.
  • Boil for about two hours. This will heat the liquid sufficiently to remove any gel.
  • Allow the HI-FLOAT to cool to room temperature before using.
  • If you don’t put marbles or pie stones in the bottom of the pan, the hot pan will melt the plastic bottle. Also, don’t allow the water in the pan to boil dry, since this will melt the plastic bottle too.
  • Do not heat the bottle without first removing the pump or bottle cap, since this could build up pressure and rupture the bottle, resulting in burns or serious injury. Heat only an open bottle.

WARNING! IMPORTANT SAFETY NOTES:

  • Place a 1-inch layer of gravel or marbles in the bottom of the pan, as shown in the Figure below, to keep the plastic bottle from touching the pan during heating.
  • Do not allow the water in the pan to boil dry, since that would melt the plastic bottle.
  • Do not heat the bottle without first removing the pump or cap, since that could cause pressure to build and rupture the bottle, possibly causing burns or other serious injuries. Heat only an open bottle.
  • Do not pour HI-FLOAT into a pan and heat directly with gas or electric heat. This will ruin the HI-FLOAT.
  • Allow the HI-FLOAT to cool to room temperature before handling in order to avoid the possibility of burns or other injuries.

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HI-FLOAT Cleanup

Relax – HI-FLOAT is quick and easy to clean.

First, to help avoid a mess in the first place, allow adequate drying time for balloons treated with HI-FLOAT. We also recommend allowing balloons to dry for a couple of hours before handling them.

If cleanup is required, remember that HI-FLOAT is completely soluble in water, even after it has dried. It dissolves much more quickly in hot water.

On nonporous surfaces such as countertops, allow spilled HI-FLOAT to dry, then simply peel it up and discard.

On machine-washable fabrics, wash in warm or hot water, if possible. Presoak the item for a few hours if the HI-FLOAT has completely dried.

For dry cleaning, inform the cleaner that the spot is soluble in water and/or steam.

On upholstered fabrics, HI-FLOAT can be removed by dipping a toothbrush into a cup of hot water and rubbing the spot to soften it. Then blot with a dry towel. Repeat wetting and blotting several times as necessary. After drying, if any trace remains, repeat the procedure. Brush felted fabrics to restore nap.

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